Interaction Desktop Help - Interaction Desktop Help - Genesys
https://help.genesys.com/cic/mergedprojects/wh_icde/desktop/client_introduction_idt.htm
WEBUse it to manage your electronic communications, including phone calls, voice mail, conference calls, ACD routed email messages, and web chats. For more information about some of the most frequently used CIC client features, see: Set Your Status. Answer an Incoming Interaction. Place a call to a number inside or outside your organization.
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