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What is an ACSI score?

The customer satisfaction (ACSI) index score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with a product or service. ACSI researchers use proprietary software technology to estimate the weighting for each question.

Who is ACSI group?

ACSI is a consulting and training firm that specializes in providing services to help organizations achieve standard certification or compliance, improve their operations, and develop their suppliers.


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