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What kind of restaurants score low on ACSI?

Three full-service chains score well below average in their first ACSI appearance, including last-place IHOP. Customers got beef with burger joints. According to our Restaurant Study 2020-2021, burger chains...

What kind of data does ACSI have on supermarkets?

ACSI clients gain access to confidential supermarket industry data spanning more than 25 years, with over 30 data points per year for the largest grocery store chains in the industry. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.

How long has the ACSI been measuring customer satisfaction?

The ACSI has over 25 years of experience analyzing customer satisfaction with supermarket chains serving the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about their recent experiences shopping at grocery stores.

What do you need to know about ACSI monitorm?

ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries. ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.

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