aka.ms/online (How do I get help with Office 365 Home)
https://answers.microsoft.com/en-us/msoffice/forum/all/akamsonline-how-do-i-get-help-with-office-365-home/3df41220-1dd4-4298-a552-7c11b87abbd1
Oct 21, 2020 · That link, aka.ms/online , is a legitimate Alias that MS uses to confuse people. Yes, MS support for 365 Home users sucks. 365 Home support is minimal and hard to reach. When you use that link, it defaults you to the "Virtual Agent" "A.I." (Artificial Idiot) support, which is useless for all but only the most trivial problems.
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