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Frequently Asked Questions

How do I get a DoD certificate for enterenterprise webmail?

Enterprise Webmail link: 1 Obtain a CAC Reader 2 CAC Reader driver 3 DoD Certificates 4 IE adjustments 5 S elect the Authentication certificate when prompted

How do I Change my CAC to DoD enterprise email?

Solution 25-2: Visit an ID card office to have them update your email address on your CAC (s) to your DoD Enterprise Email address. Solution 25-3: Your computer still has your certificates from your former CAC, and is trying to use them instead of your new CAC certificates. Follow slide 23 in this guide to clear them.

Can the DoD enterprise email be used on a personal computer?

INFORMATION: The DoD Enterprise Email does NOT have the ability to be accessed using Outlook or other email program on a computer that is not on the .mil or .gov network . Read the 3 lines with double dashes. This means it cannot be set it up on a personal computer using Outlook.

When did the Army migrate to PIV Auth certificate for email?

Between mid October 2019 and mid February 2020 everyone in the Army was migrated to PIV AUTH certificate for Email access. You no longer select the Email certificate for Enterprise Email.


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