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Frequently Asked Questions

What is chartswap health information exchange?

ChartSwap is a business to business (B2B) health information exchange connecting a network of requestors and providers. ChartSwap’s goal is to offer requestors a single platform where they can request, track, pay for and download records from any provider. Chart Swap was acquired by Ontellus on Apr 11, 2019.

What is the cost of using chartswap?

ChartSwap is offered at no cost to physicians, who keep 100% of their record/custodian fees. Since most national record vendors are already registered with ChartSwap, physicians can receive and fulfill third-party requests electronically.

What is fastfast chartswap?

Fast. Simple. Secure. ChartSwap enables HIPAA-Compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.

How does ProScan work with chartswap?

ProScan understands you may require an original affidavit or certification to accompany the medical records and medical bills. ChartSwap allows you to send this type of request electronically, thereby reducing the amount of time it takes us to process such a request and return to you via mail.


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