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Frequently Asked Questions

How do I login to chartswap?

Website – ChartSwap’s customers access the application through a login link on our informational website. The site is protected by Cloudflare, which is designed to suppress DDOS attacks. In the event of a website outage, however, we can quickly reroute our DNS, so users land directly on the application login page, hosted by Salesforce.

Who uses chartswap to request records?

A requestor (law firm, record retrieval vendor, insurer, etc.) uses ChartSwap to request records. The receiving provider reviews the request and determines whether it can provide the records.

Is chartswap HIPAA compliant?

ChartSwap enables HIPAA-Compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.

What is fastfast chartswap?

Fast. Simple. Secure. ChartSwap enables HIPAA-Compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.


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