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Frequently Asked Questions

What is chartswap and how do I use it?

ChartSwap allows you to send this type of request electronically, thereby reducing the amount of time it takes us to process such a request and return to you via mail. Simply choose the appropriate delivery method, but know if you choose delivery by mail, ProScan is not responsible if the document is lost between our office and yours.

Is chartswap HIPAA compliant?

ChartSwap enables HIPAA-Compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.

What is fastfast chartswap?

Fast. Simple. Secure. ChartSwap enables HIPAA-Compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.

How do I pay an invoice on chartswap?

Upon electronically receiving the invoice, you may pay on the ChartSwap website with your credit card or e-check, or you may draft and mail a check to ChartSwap. Either option is fine, and the instructions and address for mailing a check are printed on the invoice.


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