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Frequently Asked Questions

Why can't I login to MyHeritage?

If you are having issues within MyHeritage, verify you are using a supported browser. Usernames are the account that logs an individual in to computers on campus and webmail. Student usernames are generally last name and first initial (for example: PublicJ).

How do I Reset My Password if I Forgot my Password?

Some users may need to re-enroll into the system to be able to reset your password. You must do this before your password expires. To re-enroll just use the Enroll button and enter your current credentials, you will then be prompted to pick security questions and answers.

How do I find my heritage university email address?

All Heritage University students receive an email address after you register for the first time, just prior to the semester being current. If you do not know what your email address is, please go to the Student Services tab and review the Email portlet. Your email address should be found there as well as the link to webmail.

How do I re-enroll or Reset my Password?

To re-enroll just use the Enroll button and enter your current credentials, you will then be prompted to pick security questions and answers. If your password has already expired and the reset feature is not working for you, please contact the Help Center at 509-865-8579 for assistance resetting your password.


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