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Frequently Asked Questions

How do I contact National Grid customer support?

Hearing/speech impaired customers may call 711 and provide the support number above. To report damage to a customer's property. For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions. Note: This is not a National Grid phone number.

What are the phone numbers for National Grid in upstate NY?

A complete list of National Grid phone numbers for customers in Upstate NY. 1-800-642-4272. Monday - Friday, 7:00am - 7:00pm. For the fastest service, please call from the primary phone number on file in your account settings.

What are the hours of the National Grid call center?

The National Grid call center that you call into has employees from Massachusetts, New York and is open 24 hours, 7 days according to customers. In total, National Grid has 4 phone numbers.

Where is National Grid’s corporate headquarters?

National Grid’s corporate headquarters. 1 - 3 Strand. London. WC2N 5EH. Tel: +44 (0)20 7004 3000. Our office on Trafalgar Square is home to our corporate headquarters.


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