Net Promoter Score Definition: Your Key to Customer Loyalty …
https://userpilot.com/blog/net-promoter-score-definition/
Web4 days ago · TL;DR. Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty, satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. To calculate Net Promoter Score, you need to subtract the percentage of detractors (score 0-6 ...
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