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Frequently Asked Questions

How can I access my Virgin Media email?

We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. To do this: Mobile/Desktop only wrapper Swipe to see how 1. Go to My Virgin Mediaand select Sign in 2.

Are there any changes to Virgin Media email policy?

Changes to our Acceptable Use Policy for Virgin Media Mail. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. If you want to know more, the updated sections are 6.6 - 6.9. These changes affect all Virgin Media email addresses ending in the following:

What should my Virgin Media username and password be?

Your username is usually the email address that you gave us when you registered for My Virgin Media. Your password is between 6 and 10 characters, begins with a letter and contains a number.

What does it mean to have Virgin Media?

Joining the Virgin Media family means you'll get Intelligent WiFi in your home, designed to automatically sort out your WiFi issues. Meet Gig1 Fibre Broadband – our next-level, new-generation, stuff-of-fiction broadband, serving up speeds that’ll rock your world (and your gadgets). Now in Southampton, Manchester and coming to other cities soon.


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