Customer Service Plan - Volaris
https://cms.volaris.com/globalassets/pdfs/eng/customerserviceplan.pdf
2. Notifying Customers about delays, cancellations, and known diversions5. Providing prompt refundsduring tarmac delays9. Notifying passengers of itinerary changes in a timely manner.Cancellation Policies: We will notify our Customers about delays, cancellations, and known diversions: By phone E-mail At US airports. At the boarding gate and on airport-controlled signs (where is allowed by the airport) Through our Crew members and Customer Service Agents Via our website, and Through our Call Center when requesting information We will do our best to pr... File Size: 641KB Page Count: 10
We will notify our Customers about delays, cancellations, and known diversions: By phone E-mail At US airports. At the boarding gate and on airport-controlled signs (where is allowed by the airport) Through our Crew members and Customer Service Agents Via our website, and Through our Call Center when requesting information We will do our best to pr...
File Size: 641KB
Page Count: 10
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