Who is Emma? Using Chatbots in Immigration Services
https://aegai.nd.edu/latest/who-is-emma-using-chatbots-in-immigration-services/
WebMar 8, 2023 · In December 2012, Emma was officially launched on the USCIS website. USCIS has since declared Emma a resounding success, having greatly reduced the number of clients calling the customer support line and even going so far as to grant Emma the Service to the Citizen award (Verhulst, 2017; Temin, 2018).
DA: 38 PA: 1 MOZ Rank: 15