Fcr.com.tr - What is First Call Resolution? How to Improve FCR - TechTarget

Provided by Alexa ranking, fcr.com.tr has ranked N/A in N/A and 5,115,836 on the world. fcr.com.tr reaches roughly 604 users per day and delivers about 18,129 users each month. The domain fcr.com.tr uses a Commercial suffix and it's server(s) are located in N/A with the IP number 185.149.100.22 and it is a .com.tr domain.

WEBFirst call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management ( CRM ).

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What is First Call Resolution? How to Improve FCR - TechTarget
techtarget.com

https://www.techtarget.com/searchcustomerexperience/definition/first-call-resolution-FCR

WEBFirst call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management ( CRM ).

DA: 14 PA: 54 MOZ Rank: 75

FCR is now TTEC Agility | TTEC
ttec.com

https://www.ttec.com/fcr-is-now-ttec-agility

WEBTTEC Agility (formerly FCR) will further integrate the agile operations, front-line associates and engaged leadership that clients value with FCR, with TTEC's broader geographic scale and technical capabilities to help emerging digitally native firms jump-start their CX transformation journeys.

DA: 69 PA: 11 MOZ Rank: 94

First Call Resolution (FCR): What Is It and How To Improve It
indeed.com

https://www.indeed.com/career-advice/career-development/first-call-resolution

WEBAug 8, 2022 · First call resolution (FCR) is a metric used by call centers to measure the efficiency of their teams. This key performance indicator evaluates how quickly you can resolve a customer issue or question. Increasing your FCR means fewer calls regarding the same customer question and increased satisfaction for the customer.

DA: 65 PA: 99 MOZ Rank: 66

What Is First Call Resolution? How To Measure & Improve FCR
nextiva.com

https://www.nextiva.com/blog/first-call-resolution.html

WEBMar 19, 2024 · First Call Resolution (FCR) is a metric used in call centers to measure how many customer interactions are resolved on the very first contact, eliminating the need for any follow-up calls or contacts. It’s essentially a way to gauge a call center’s efficiency in resolving customer issues.

DA: 68 PA: 7 MOZ Rank: 87

What is First Call Resolution or FCR? [Definition & Benefits]
ringcentral.com

https://www.ringcentral.com/first-call-resolution.html

WEBA first call resolution rate, sometimes referred to as a first contact resolution rate, measures a business’s ability to resolve a customer’s question, problem, or need the first time they reach out for that specific issue. A successful first call resolution (FCR for short) would mean that no follow-up is necessary.

DA: 69 PA: 94 MOZ Rank: 39

FCR (company) - Wikipedia
wikipedia.org

https://en.wikipedia.org/wiki/FCR_(company)

WEBFCR is one of the fastest growing businesses in Oregon and has been named one of the Top Workplaces by The Oregonian for four consecutive years since 2012. [4] [5] [6] The company has over 90 clients in industries including financial, healthcare, retail, e-commerce, as well as start-ups and technology companies based in Silicon Valley. [7] .

DA: 59 PA: 67 MOZ Rank: 49

First Call Resolution - Wikipedia
wikipedia.org

https://en.wikipedia.org/wiki/First_Call_Resolution

WEBFirst Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] . FCR is one of the most-watched metrics and considered the most important call center industry metric.

DA: 79 PA: 92 MOZ Rank: 11

What is First Call Resolution? Tips to Improve FCR | CallMiner
callminer.com

https://callminer.com/blog/first-call-resolution-benefits

WEBSep 24, 2019 · First-call resolution (FCR) is an important call center performance metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center’s ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

DA: 25 PA: 93 MOZ Rank: 19

What is first contact resolution (FCR)? - intercom.com
intercom.com

https://www.intercom.com/blog/what-is-first-contact-resolution-fcr/

WEBMay 26, 2022 · First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team (s) It provides a view on how efficient your company is at responding to your customers’ challenges.

DA: 23 PA: 56 MOZ Rank: 95

FCR: First Contact Resolution Explained (and Improved) - Klaus
klausapp.com

https://www.klausapp.com/blog/fcr-first-contact-resolution/

WEBMay 15, 2023 · What is FCR? FCR (First Contact Resolution Rate or First Call Resolution Rate) tracks support requests that were solved during the first customer interaction. FCR can be calculated for different support streams (such as phone, email, or live chat), and for different types of inquiries.

DA: 1 PA: 67 MOZ Rank: 78

Alexa Rank

GLOBAL RANK

5,115,836

Alexa Reach

0.0000266757

Page length

N/A

Alexa Rank Country N/A

N/A

Daily Unique Visitors

604

Monthly Unique Visitors

18,129

Vistor via Country

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Total visitor

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Total visitor

United States

3,878

Indonesia

3,033

Taiwan

986

United Kingdom

876

Brazil

792

Nigeria

693

Egypt

582

Hong Kong

549

Canada

549

Australia

479

Philippines

343

India

334

Malaysia

328

Spain

272

Germany

265

Mexico

254

France

239

Italy

221

Turkey

203

Iraq

185

Thailand

181

Netherlands

174

Israel

172

Cambodia

143

Algeria

111

Ireland

100

Romania

Jordan

Poland

Ghana

Argentina

South Africa

Belgium

Czechia

Ukraine

Japan

Morocco

South Korea

Lebanon

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Hungary

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DNS Record

Host	Type	Class	TTL	Extra
fcr.com.tr	SOA	IN	21600	Mname: ns1.veridyen.com Rname: veridyen.gmail.com Serial: 2024040901 Refresh: 3600 Retry: 7200 Expire: 1209600 Minimum-ttl: 86400
fcr.com.tr	NS	IN	21600	Target: ns1.veridyen.com
fcr.com.tr	NS	IN	21600	Target: ns2.veridyen.com
fcr.com.tr	A	IN	14400	Ip: 185.149.100.22
fcr.com.tr	MX	IN	14400	Pri: 0 Target: fcr.com.tr
fcr.com.tr	TXT	IN	14400	Txt: v=spf1 +a +mx +ip4:45.151.248.114 +ip4:185.149.100.22 +include:_spf.protection.veridyen.com +include:relay.mailchannels.net ~all Entries_0: v=spf1 +a +mx +ip4:45.151.248.114 +ip4:185.149.100.22 +include:_spf.protection.veridyen.com +include:relay.mailchannels.net ~all

Hosting and Whois Zone

IP	185.149.100.22
Domain infomation	Domain Name: fcr.com.tr Domain Status: Active Frozen Status: - Transfer Status: The domain is LOCKED to transfer. Registrant: FCR Yayın Reklam Bilgisayar San.Tic.Ltd.Şti. Hidden upon user request Hidden upon user request Hidden upon user request Hidden upon user request Registrar: NIC Handle : ogv40 Organization Name : ODTÜ GELİŞTİRME VAKFI BİLGİ TEKNOLOJİLERİ SAN. VE TİC. A.Ş. Address : ÜNİVERSİTELER MAH. İHSAN DOĞRAMACI BLV. ARGE VE EĞİTİM MERKEZİ NO:13 ÇANKAYA 06800 Ankara Türkiye Phone : 90-312-9881106- Fax : - Domain Servers: ns1.veridyen.com ns2.veridyen.com Additional Info: Created on..............: 2003-Mar-04. Expires on..............: 2027-Mar-03. Whois Server: Last Update Time: 2024-04-19T12:32:34+03:00