CXone Agent - help.nice-incontact.com
https://help.nice-incontact.com/content/agent/cxoneagent/cxoneagent.htm
WEBOverview of CXone Agent, the newest agent application native to CXone. CXone Agent enables you to handle calls, chats, emails, SMS, social media interactions, and more. How to download or launch and log in to CXone Agent. Explains response timers.
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