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Frequently Asked Questions

What is National Grid my account?

National Grid - Here with you. Here for you. With My Account, you will be able to easily access all your account information – from any electronic device, at any time! You can review your account information, billing status, analyze your energy use, sign up for programs, and report service issues, including outages.

How do I contact National Grid customer service in Queens?

You can reach National Grid customer service at 1-800-642-4272, from Monday - Friday, 7:00 AM to 5:00 PM. National Grid is your local utility in Queens, meaning they are your default provider of natural gas and/or electricity. National Grid automatically provides the following services:

Where is the National Grid office in Jamaica NY?

National Grid's Jamaica Office You can speak to a National Grid customer service representative in person to resolve issues with billing, nautral gas or electricity service, and more at their Jamaica, Queens location. 89-67 162nd Street Jamaica, NY 11432

How long does it take to activate National Grid Service?

Connect to the National Grid outage map Whether National Grid delivers your electricity, gas, or both, the process for activating service is the same. National Grid recommends providing about seven (7) days' notice to activate electricity and gas service.


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