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Frequently Asked Questions

How does chartswap work with providers?

After the provider uploads the records to ChartSwap, the requestor is notified of records being available to purchase. The requestor uses ChartSwap to pay the custodian fee and download the records. ChartSwap then transfers the custodian fee to the provider of the records. How does ChartSwap use patient records?

How do I contact chartswap?

If you need assistance with a particular request, email us at [email protected] or call us at (855) 879-7927 so that we can help. Can I make a “rush request”?

Where is chartswap located?

ChartSwap is headquartered in downtown Houston with an additional location in Kemah, Texas. ChartSwap has three dedicated software developers and engineers who drive innovation and technology enhancements across the platform.

What happens after the records are uploaded to chartswap?

After the records are uploaded to ChartSwap, the requestor is notified of records being available to purchase. The requestor uses ChartSwap to pay the custodian fee and download the records. ChartSwap then transfers the custodian fee to the provider of the records.


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